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FAQ

Diving into producing massive scaling global titles may seem perplexing or even scary, so we're here to help. Read our answers to the most frequent "What"s and "How"s we come across.

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I made an accidental purchase in one of your games. How can I request a refund?

iOS/App Store

  • Go to reportaproblem.apple.com.
  • Sign in with your Apple ID and password.
  • If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  • Follow the instructions on the page to choose the reason why you want a refund and submit your request.

Android/Google Play Store

I had a subscription for one of your games. How can I cancel?

Subscriptions are being carried out by the platforms so you can go to Google's or Apple's instruction page and follow the steps to cancel any subscription.

I play your games. How can I share feedback or report a bug?

You can send feedback, bug reports, fan messages, or anything on our Contact page. We love hearing from our players! If you want to report a bug, just make sure to include the name of the game, your device model, and the app version so the team can quickly look into the issue.

I want to work at Rollic! How can I view your open positions?

We're hiring! Check out available openings on our career page.

I’m a game developer. Will you publish my game?

We’d love to work with you! Send us the details about your game(s) through the button "Publish with us" at the top of the page and we’ll get in touch.

What does partnership with Rollic look like?

We have a very sincere and collaborative attitude within Rollic and we consider every partner as a part of our family. Besides providing constant feedback and coaching to help you shape your ideas, game design, and development processes, we share our expertise in all areas including trends, analytics, creatives, tech, monetization, and growth.

Where can I find your games?

You can find our games on our Games page by clicking either one of the App Store and on the Google Play Store buttons.